Frequently Asked Questions about the Rocket Club

Q. Why is there a new Rocket Club?
A. We upgraded eltonjohn.com to a new state-of-the-art digital platform so we can deliver more exclusive video, photos and stories to you.

Q. What will change in my Rocket Membership?
A. Your Rocket username will now be the e-mail address you signed up with. To see the full details of the new Rocket Club, please CLICK HERE.

Q. Can I get a refund for the unused months from my old Rocket membership?
A. No. All subscription purchases from the old Rocket are final. However, if you are new, we will give you full credit for any unused months, and will add them to your 12 month annual subscription.

Q. Who can I contact if I have problems, questions or concerns?
A. Please send a detailed email to customerservice@website.eltonjohn.com

Elton John Rocket Club: Frequently Asked Ticketing Questions

Q. When are the Rocket Ticket sales?
A. Please stay tuned to eltonjohn.com for more information about Rocket Tickets.

Q. How many tickets can I buy per event?
A. You may purchase up to TWO tickets for any ONE event. Any purchases exceeding the per show limit are subject to cancellation without notice.

Q. When do Rocket Ticket sales start and when do they stop?
A. Please stay tuned to eltonjohn.com for on sale and off sale information.

Q. How do I know if I am eligible for the pre-sale, when did I have to Join the Rocket Club by?
A. To be eligible to purchase tickets on the first day of any Rocket Club sale you must sign up to be a Rocket Member 24 hours before any Rocket Club Ticket sale begins.

Q. When will I receive my Rocket Club Ticket Code?
A. You’ll receive a separate email with your ticket code within 24 hours of signing up for the Rocket Club.

Q. Are the seats I order through eltonjohn.com better than the seats I can buy during the public on sale?
A. The tour promoters allocate tickets for Rocket members and these can Vary according to the venue and the nature of the show. In general 'Best Seat' tickets from eltonjohn.com are in the center stage section of the auditorium and within rows 8 - 15 of the stage. Occasionally tickets will be Allocated which are nearer or further from the stage, but they will always be the top price tickets, unless we have stated otherwise. We cannot advise on exact seating positions in advance of the show.

Q. How will I receive my tickets?
A. You will pick up your tickets the day of the show at the will call window. A copy of the Purchase Confirmation Note and Photo ID are Essential for collection of tickets. It is also strongly advised that you are able to produce the credit card with which the purchase was made.

Q. Can I change the name on my tickets?
A. No. We do not allow members to transfer their tickets because we became aware of members re-selling their Rocket tickets via Internet auction sites, which is completely against the rules and spirit of Rocket membership.

Q. Will tickets be available by telephone?
A. No, pre-sale tickets will only be sold on the Internet.

Q. What form of payment will be accepted?
A. American Express, Visa, MasterCard & Discover

Q. What name will be on the credit card statement?
A. Tickets.com

Q. Will order confirmations be e-mailed to customers?
A. Yes

Q. How do I buy my tickets?
A. Please follow the steps below:
1. Click here to Buy Now
2. Enter in your code which was provided to you. You may purchase up to TWO tickets for any ONE SHOW. Any purchases exceeding the per show limit are subject to cancellation without further notice. You may want to copy the code from the Ticket Code email and paste it into the pass code field provided to help ensure you have entered it correctly.
3. Choose the show(s) you would like to purchase tickets for
4. Continue through the purchase path.
5. Enjoy the show

Q. My Rocket Ticket code does not work. Who can I contact for help?
A. Please contact customerservice@website.eltonjohn.com

Q. What if the show that I buy tickets for is cancelled or rescheduled?
A. In the unlikely event that a show is cancelled a refund will automatically be issued to the credit card used to purchase the tickets. When a refund is issued you will be refunded the face value of the ticket, as well as the per ticket convenience fees and any facility fees. If a show is cancelled, we will attempt to contact you and advise you on the policy for obtaining a refund.

In the event that a concert is rescheduled your tickets will be valid For the rescheduled performance. If you cannot attend the rescheduled performance we will give you a refund. You will be notified by the Rocket Club informing you of the necessary details.

All Sales are Final

Venues do not allow the Rocket Club to refund or exchange any order once It has been confirmed, so please be sure to double check that you have Selected the proper event before completing your order. Once your order is placed it is final. Once tickets are issued, they will not be replaced or refunded if stolen or lost.

The Rocket Club reserves the right to cancel tickets of anyone who is Found to be selling their ticket for a profit and their membership will be voided without refund.