Elton John

EltonJohn.com Help

Returns, Exchanges & Transfers

1. What is the EltonJohn.com Shop return/refund policy?
   • In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect.
     
     When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.
     
     If the product you receive is remarkably different than what was advertised on EltonJohn.com, or if you received a damaged, defective, or incorrect item, please contact us using one of the methods outlined in the Contact Us section.
2. Can I return tickets I have purchased through EltonJohn.com?
   • No; unfortunately we are unable to accommodate ticket returns.
3. Can I exchange the tickets I have purchased through EltonJohn.com for a different show?
   • No; unfortunately we are unable to exchange tickets from one venue to another.
4. I am no longer able to attend the show I’ve purchased tickets for. Can I transfer them to someone else?
   • No; unfortunately we are unable to accommodate ticket transfers.
5. Can I get a refund on my subscription?
   • No. Subscriptions are non-refundable and non-transferable.